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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Perkins2
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Message 1 of 6
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"Plugged in, not Charging" message When battery reaches 84%.

HP Recommended
HP Pavilion 15
Microsoft Windows 10 (64-bit)

Recently

I've been getting a "plugged in, not charging" message on my Pavilion 15 whenever the battery reaches 84%. It doesn't go beyond 84%. I've tried the Hard reset, updated my BIOS, uninstall, reinstall and updated the Microsoft ACPI-compliant Control Method Battery driver, done Battery Calibration etc but to no avail. 84% is the highest my battery can charge at this point and it's really not nice. This laptop isn't even upto a year old and I'm having such issues.

5 REPLIES 5
KrazyToad
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Message 2 of 6
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@Perkins2

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run a Battery Test from F2 Diagnostic to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Perkins2
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It passed the test. No fault was detected!

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KrazyToad
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Message 4 of 6
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@Perkins2

 

Thanks for keeping me posted

 

Please create a New User Account and let me know if you face the same battery charging issues in the New User Account

 

KrazyToad
I Am An HP Employee

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Perkins2
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I've tried it. Still didn't solve the issue. 

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KrazyToad
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HP Recommended

@Perkins2

 

If the issue persists please contact HP Support in your region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

KrazyToad
I Am An HP Employee

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