guitarguy80033 Honor Student
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"plugged in, not charging" when laptop is plugged in

HP Envy x360-m6-w105dx
Microsoft Windows 10 (64-bit)

While my laptop is plugged in, I am getting the message under energy settings that my laptop is "plugged in, not charging." I don't know whats happening or how to fix this and I would greatly appreciate some help, as i really need to use my lptop while mobile.

Thanks.

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HP Support Agent
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"plugged in, not charging" when laptop is plugged in

Hi @guitarguy80033,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out :)

 

As I Understand the laptop is plugged into the adapter/charger but it doesn't charge or power on anymore,

 

Don't worry, though, as I have a few steps listed below that should help you resolve this concern:

 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

 

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

 

Battery Does not Power Notebook or Hold a Charge

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures

 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter

 

Battery Indicator Light Turns On and Off While Battery is Charging

 

To understand more about how your battery works: Click here

 

I hope this helps. Let me know how this goes for further assistance. I'll be more than happy to help.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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guitarguy80033 Honor Student
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"plugged in, not charging" when laptop is plugged in

Thank you for your reply.

My computer does power on and will stay on while plugged in, and will charge when the laptop is off and plugged in. But while the laptop is on and plugged in, it will not charge and will remain at a constant battery level. Sorry for not being clear. 

I'm not sure if that will effect the answer that you supplied, but I will try this and update if this worked.

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HP Support Agent
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"plugged in, not charging" when laptop is plugged in

 

Hi @guitarguy80033,

 

Thanks for replying,

I appreciate your time and efforts,

 

I see from the post that laptop will not charge when it's ON, don't worry I'll guide you through from here.

 

Checking the Status of the Battery using the HP Battery Check it’s a utility in HP Support Assistant that provides a simple but accurate test results for the battery.

 

The maximum capacity of all batteries decreases with time and use. Loss of battery capacity varies with product configuration and usage, including but not limited to product model, applications running, power management settings, and product features. The battery warranty covers defects in materials or workmanship that result in failure; it does not cover natural deterioration of battery capacity. To determine if a battery has had a warranted failure, you may need to run additional diagnostics.

 

To get the latest version of the HP Battery Check, download and install HP Support Assistant

 

Calibrating the Notebook Battery - Click here

 

Re-install the battery drivers:

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

 

HP Notebook PCs - Using and Testing the AC Power Adapter - Click here

 

If the issue persists, you will need to either contact HP phone support by clicking here.

 

Or using this link to know about Purchasing a Replacement Battery

 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

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