screen popped out at bottom left hinge

[sienelson]

In the bottom left corner my screen popped out and it isn't connected to the hinge anymore. I have done nothing to make it do this, it has stayed in a case whenever I am not using it so I have no idea how it has happened, but it needs to get fixed. 

[Huffer]

Please provide the Model number and approximate age of the laptop. 

[sienelson]

The model number is 15m-bq121dx

It is approximately 3 years old. 

[Huffer]

And the Model number (how to find it):

https://support.hp.com/us-en/document/c00033108

[sienelson]

The model number is: 15m-bq121dx

[personal information removed]

[Huffer]

I have attempted to escalate to HP employees. The repair on this is just beyond what most end users are willing to do and its too expensive to have a technician do it and pay labor. If you do not get a satisfactory answer from HP and wish to do it yourself, we are here to help. 

[The_Fossette]

@sienelson

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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