cancel
Showing results for 
Search instead for 
Did you mean: 
sienelson
New member
3 2 0 0
Message 1 of 7
135
Flag Post

screen popped out at bottom left hinge

HP Recommended
hp envy

In the bottom left corner my screen popped out and it isn't connected to the hinge anymore. I have done nothing to make it do this, it has stayed in a case whenever I am not using it so I have no idea how it has happened, but it needs to get fixed. 

Tags (1)
6 REPLIES 6
Huffer
Level 17
Level 17
44,314 44,091 7,085 12,524
Message 2 of 7
Flag Post
HP Recommended

Please provide the Model number and approximate age of the laptop. 


0 Kudos
sienelson
Author
New member
3 2 0 0
Message 3 of 7
Flag Post
HP Recommended

The model number is 15m-bq121dx

It is approximately 3 years old. 

0 Kudos
Huffer
Level 17
Level 17
44,314 44,091 7,085 12,524
Message 4 of 7
Flag Post
HP Recommended

And the Model number (how to find it):

 

https://support.hp.com/us-en/document/c00033108


0 Kudos
sienelson
Author
New member
3 2 0 0
Message 5 of 7
Flag Post
HP Recommended

The model number is: 15m-bq121dx

[personal information removed]

0 Kudos
Huffer
Level 17
Level 17
44,314 44,091 7,085 12,524
Message 6 of 7
Flag Post
HP Recommended

I have attempted to escalate to HP employees. The repair on this is just beyond what most end users are willing to do and its too expensive to have a technician do it and pay labor. If you do not get a satisfactory answer from HP and wish to do it yourself, we are here to help. 


0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
28,807 28,792 1,917 2,543
Message 7 of 7
Flag Post
HP Recommended

@sienelson

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation