-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- seller sold old used laptop as new

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
03-25-2025
12:53 PM
- last edited on
03-26-2025
04:48 AM
by
Akhi_H
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9Y1AV)
Hello,
I purchased laptop on 28 october 2024.P. The seeler gave me old laptop FROM DECEMBER 2023 DATE laptop is active when I checked on HP website as active and its' warranty expired now. Please help me and ask seller to give me new laptop and replace the existing laptop with new one as soon as possible. Kindly let me know how I can raise complain.
1 REPLY 1
03-29-2025 01:22 PM - edited 03-29-2025 01:22 PM
Hey @AMITESHRAIKWAR,
Thanks for reaching out! I suggest contacting our phone support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.
Note: There might be a nominal charge for the service they provide.
Regards,
Garp_Senchau
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.