10-19-2019 11:55 PM
hi, my Envy DV7 had the hinges seized which caused the cases to crack. I would like to know if I can purchase new cases and hinges and if so where?
10-20-2019 10:37 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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