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vg10
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small burned spot on motherboard

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HP Spectre x360 - 13-4003dx
Microsoft Windows 10 (64-bit)

no lights, wont start, bought new charger. nothing worked. so finally took notebook apart, and noticed small burned area on motherboard.  small hole burned through a barcode paper tag.

it is out of warranty. 

 

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Echo_Lake
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Message 2 of 7
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@vg10

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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vg10
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thank you

 

the above link does not provide path to connect with Support Engineers.

 

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Echo_Lake
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@vg10

Thank you for posting back. 

 

Have you tried the link again? 

ECHO_LAKE
I am an HP Employee

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vg10
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 yes i have tried. thank you for suggesting to try to access the same link again.

the link takes you to a page from where you can access:

-Virtual Agent - this ia a useless bot which gives you options to click, no engineering support

-Instant Ink - i dont have a printer problem

- Check Warranty Status - i dont need to check warranty status

 - HP Diagnostic Solutions - which takes you to lot of documents non of which helps you explain where to buy part or how to replace motherboard

- Check Repair Status - my laptop is not in repair yet

- AUthorized Service Centers - this gives you locations of repair shops

 

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Echo_Lake
HP Support Agent
HP Support Agent
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@vg10
Thank you for posting back. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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vg10
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thank you.

i am waiting on the message.

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