08-10-2017 09:44 AM
The Touch-Delay problem of the 15-inch version still exists on the 13-inch laptops!
Here the original Thread:
is there any update in queue for13 inch? it is extremly annoying while taking notes. on my galaxy note 10.1 the dalay is about 0,5 sec compared to 3 sec on spectre 13-ac000ng !
Guys, do you have the same problem? Please HP provide an update!
08-11-2017 05:10 PM
Thank you for joining HP Forums.
I'll be glad to help you 🙂
To let you know this issue is still being worked on, I have escalated your case to the R&D team as well so that the resolution can be obtained soon,
I'm awaiting their reply as the solution needs to be validated by them before I could have it sent out,
To ensure I'm providing a total fix, I would request you to wait for another 72hrs while I reach out to them.
And Keep you updated about the same.
In the meantime, please be patient as patience is a virtue 😉
I appreciate your time.
I am an HP Employee
09-11-2017 11:34 AM
I want to share my experience with this issue for other users:
This is the answer, HP gave me for the problem (remind there was an update for the 15inch version of this notebook)
,,..........That said, I've recently received an update from the R&D Team,
I'm afraid this seems to be a hardware limitation and as off now there are no solution available for this issue.
Sorry about the long time it took to get you this update and I'm sure it wasn't what you were hoping,
however, I've had to go through a lot of hoops to get these details to you and I hope this helps put an end to this query.
I hope you have a good day ahead............."
Ok and here is a video of the issue:
@hp, why was there an update for 15inch? this notebook is about 1400 $ and my 200 $ tablet is handling the job better?!
09-11-2017 02:47 PM
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I am an HP Employee