ssd externe not detected on usbc

[mickarocco]

hello i need a help

my hard disc ssd crucial x6 not detected on usbC but only usbA i don't understand 

[Elohi_NR · Accepted solution]

Hi @mickarocco,

Welcome to the HP Support Community. 

I'd be happy to help you!

If your HP Spectre x360 16-inch 2-in-1 Laptop (16-aa0000, 7M3L2AV) is not detecting your Crucial X6 SSD when connected via USB-C but works fine when connected via USB-A, it could be due to several reasons related to power delivery, compatibility, or driver issues. Here’s a sensory way to troubleshoot the issue:

Visual Inspection

Check the Cable:

• Inspect the USB-C cable you are using with the SSD. Ensure that it is in good condition with no visible damage.
• Ensure that it is a data transfer cable, not just a charging cable, as some USB-C cables are designed only for power delivery.

Check the Ports:

• Look at the USB-C port on your laptop. Ensure that it is clean and free from dust or debris.
• Make sure the SSD is properly inserted into the USB-C port.

Auditory Check

Listen for System Sounds:

• When you plug the SSD into the USB-C port, listen for the connection sound from Windows. If there’s no sound, it indicates that the system isn’t recognizing the device at all.

Hear the SSD:

• Place your ear close to the SSD when it’s connected via USB-C. You should hear a faint sound or feel a slight vibration indicating it's powered on.

Tactile Assessment

Feel the Cable Connection:

• Gently wiggle the USB-C connection to see if it affects the SSD's detection. If it connects and disconnects, there may be a loose connection or faulty port.

Temperature Check:

• Feel the SSD after it’s been connected for a few minutes. If it remains cold, it might not be receiving power through the USB-C port.

Diagnostic Steps

Try a Different USB-C Port:

• If your laptop has more than one USB-C port, try connecting the SSD to another one to see if it’s recognized.

Update Drivers:

• Go to Device Manager and check for any driver updates for the USB-C ports.
• Ensure the SSD has the latest firmware, which you can update through Crucial’s software.

Check Power Delivery Settings:

• In your laptop's BIOS/UEFI settings, check if there are any power management settings related to USB-C that could be limiting power delivery to connected devices.

Test the SSD on Another Device:

• Connect the Crucial X6 SSD to another device with a USB-C port to see if it is detected. This can help determine if the issue is with the SSD or the laptop.

Other Considerations

• Compatibility: Ensure that the USB-C port on your laptop supports data transfer (some ports might only support power delivery or display output).
• Software Conflicts: There might be software or driver conflicts causing the issue. Check for any recent software updates or installations that could have affected the USB-C ports.

If the problem persists, you may need to consult with HP phone support for further assistance or consider using the SSD with the USB-A port if that’s a viable workaround.

Hope this helps! Keep me posted for further assistance

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