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‎03-11-2023 08:44 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z8AV)
Operating System: Microsoft Windows 11
Hello! For some reason, the percentage of the laptop's charge stuck at 99%. And when using a laptop on battery power, the percentage does not change.
Updated bios. Performed battery diagnostics using HP PC Hardware Diagnostics Windows. Everything is fine with the battery. The laptop is new. Reset bios settings. Did not help. I even reinstalled the operating system, but it still did not help! Booted into WinPE, still the same 99% when running on battery power.
Can you tell me what can be done to fix the problem?
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