• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-17-2022 10:44 PM

HP Recommended
Product: Victus by HP Gaming Laptop 15-fa0000 (680A2AV)

My laptop hits 100 degrees while gaming. Is that a big problem? What should I do?

Category:
3 REPLIES 3

‎12-18-2022 02:30 AM

HP Recommended

Hello @senithnim 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

Was this reply helpful? Yes No

‎12-18-2022 05:16 AM - edited ‎12-18-2022 05:21 AM

HP Recommended

2.pngScreenshot 2022-12-18 174534.png

Was this reply helpful? Yes No

‎12-18-2022 02:17 PM

HP Recommended

Hello @senithnim 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.10 Rev.A14.2 MBAug 24, 2022Download

Fix and enhancements:
- Provides improved system stability.
- Provides enhanced security. NOTE: HP strongly recommends transitioning promptly to this updated BIOS version which supersedes all previous releases. 

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2210.2.80.0 Rev.A3.0 MBSep 1, 2022Download

Intel High-Definition (HD) Graphics Driver

30.0.101.2079 Rev.B660.1 MBSep 1, 2022Download

NVIDIA Graphics Driver

30.0.15.1339 Rev.A1019.7 MBSep 1, 2022Download

 

(6) Restart Windows

(7) Test your notebook

(8) Please report back

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.