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‎02-10-2019 01:49 PM

HP Recommended
Product: hp pavilion 15-cc563st
Operating System: Microsoft Windows 10 (64-bit)

my touchpad pointer sticks where I have to double click to enter or even have problems moving it

 

1 REPLY 1

‎02-12-2019 04:38 AM

HP Recommended

@cts3

 

Greetings and Welcome to the HP Support Community. 

 

Don't worry, I'm here to help! 

 

Let's try these steps -

 

1) Right click on the start or Windows icon and open the "Device Manager".
2) Expand the "Mice and other pointing devices".
3) Right click on the "Synaptics TouchPad".
4) Click on uninstall and restart the computer. 
 

Download and install the latest touchpad driver from this link > Driver-Keyboard, Mouse and Input Devices 

 

You may also refer to this document for further troubleshooting steps - HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

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