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Locked

‎02-15-2019 02:58 PM

HP Recommended
Product: Pavilion 15-au020wm
Operating System: Microsoft Windows 10 (64-bit)

i got my laptop used, and i typically use it for gaming, since it had some decent specs. but when i check sysreqlab, it tells me my graphics drivers are out of date by several months. any time i try to upgrade, i get locked out with the message of "do it from the hp website" which won't even let me look for the drivers. the other method of using a zip file won't work, since intel doesn't provide zips with their new update format. am i stuck on this driver forever, or will there be some change to allow manual driver updates in the future?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2019 03:49 PM

HP Recommended
@zeromaveric wrote:

... "do it from the hp website" which won't even let me look for the drivers.

@zeromaveric 

 

As mentioned above, you have to use fully tested drivers from HP (no choice) and the latest one is 22.20.16.4836 Rev.H. You can use Device Manager to check and use the following driver if driver on your machine is older

 

     https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85428.exe

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎02-15-2019 03:49 PM

HP Recommended
@zeromaveric wrote:

... "do it from the hp website" which won't even let me look for the drivers.

@zeromaveric 

 

As mentioned above, you have to use fully tested drivers from HP (no choice) and the latest one is 22.20.16.4836 Rev.H. You can use Device Manager to check and use the following driver if driver on your machine is older

 

     https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85428.exe

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-15-2019 03:52 PM

HP Recommended

yeah, that's what i have currently installed. looks like i'm stuck with it. thanks for the info

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