Since you've given us no details at all about the laptop, all we can really say is MAYBE!
Older laptops, those that came with Win7 in the early days, do not fare well with current Windows 10 versions -- and unfortunately, that is all that Microsoft provides now for download.
I wrote this thread long ago about upgrading an old HP DV6 laptop to Win10 -- and much, if not all of that, probably applies equally well to what you want do to. Suggest you read the entire thread before you start, especially the parts about doing an image backup using Macrium Reflect and the genuineticket part:
I "upgraded" my Pavilion DV6 laptop (different model) to Win10 -- but it was a lot of work, and I learned some lessons that would have made it much easier, had I know the problems in advance. So, I put together this description to help others with similar PCs:
You need to think about how much work you want to commit to just to run Win10. Seriously. Older Win7 machine tend to come in two flavors when it comes to the Win10 upgrade -- really easy, and really hard.
The really hard to upgrade PCs fall into two categories: (1) those that are upgradeable to Win10 and will work OK, (2) those that are not.
HP laptops, especially the older Win7 machines, often came with two different graphics chips -- and Intel and then, either an AMD or Nvidia. This was known as Switchable Graphics or Hybrid Graphics. You ran using the Intel chip most of the time, but when you needed extra graphics power, like in Gaming, the PC automatically switched over to using the AMD or Nvidia graphics chip.
Problem is, this requires special graphics drivers to work, and while those came preinstalled on the Win7 laptops, those drivers simply do not exist for Win10. Those drivers are not available from Intel, AMD, or Nvidia. A way to tell if your PC has two different graphics chips is to look in Device Manager under Display Adapters.
IMPORTANT Warning: If there are two different display adapters listed, one Intel and one AMD/Nividia, then you have this problem -- and if you force an upgrade to Win10, you will have serious graphics problems and your machine will not work.
However, if you do not have this problem, to CAN upgrade to Win10, but you must be prepared to do four things:
1) Make a complete image backup to external drive or large capacity USB stick, 2) Make changes to the reserved system partitioning scheme on your hard drive, 3) Use a different approach than Windows Update to do the Upgrade, 4) Be prepared to do a clean-install, if the Upgrade does not work.
--------------------------------- 1: Image Backup: This is VITAL because the machine is likely to fail the upgrade, and when it does, you will learn that the Win10 GoBack function is NOT reliable, and that can leave you with a corrupted machine that will require factory reset, and losing everything on it, to get it working again.
You avoid this by making an image backup to an external drive or USB stick using Macrium Reflect (MR) which provides a FREE version that can be used to image and restore partitions or entire drives.
What I recommend is the following: 1) Download and install Macrium Reflect (MR) 2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick 3) Use the option to create a boot USB stick or CD
NOW, you have the means to restore a full working system from the external drive or USB stick in only a few minutes. --------------------------------- 2: System Reserved Resizing: There is a small partition on the hard drive of Win7 preinstalled machines known as System Reserved. This holds something known as the boot loader code. It is 100MB in size -- all that is needed for Win7. But Win10 needs 350MB, and, in some cases, is NOT able to resize this on its own. IF that happens, you have to manually use a partitioning tool to resize it yourself. --------------------------------- 3: Use a different Upgrade approach: Windows Update is the easiest, but least reliable, way to do the Win10 Upgrade. A much better, and more reliable way, is to use the Microsoft Media Creation Tool: https://www.microsoft.com/en-us/software-download/windows10
In my case, I created Win10 install media on USB, inserted that, and tried to do the Upgrade while still in Win7. That failed -- miserably!!
So, I ended up having to Restore my PC to Win7 (using the MR backup I had made prior to the Upgrade), and follow the details in step 4 -- and that worked! --------------------------------- 4: Prepare for clean-install: If you do all this, and after the upgrade, your PC is only partially functioning, that means that the Upgrade did not go well and stuff is still there from the prior OS corrupting the functionality of Win10.
You MIGHT be able to fix this by doing a clean-install of Win10. Problem is that a clean-install often does not recognize the prior activation, even though it should.
You will need this later to activate your Win10 pc after the clean-install.
NOTE: I did the clean-install, and even though the product-key was SUPPOSED to work to activate Win10, it did not. And, calls to MS about this were wastes of time -- since the MS idiots said I could not activate Win10 with a Win7 product key!!
What DID work was using the genuineticket approach documented in the tenforums thread. I copied that from the USB stick where I saved it, rebooted, and after that, my DV6 was activated.
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