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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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02-15-2025 09:05 AM - edited 02-15-2025 09:06 AM
The CPU is soldered onto the motherboard as shown at this site.
If a label shows i7 and you have i3 that is fraud. Those labels can be faked.
This link shows how to get warranty information.
Click here to read how to dispute a warranty.
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