03-27-2017 07:19 PM - edited 03-27-2017 07:33 PM
Just finished a chat session with HP via the HP support assistant utility on an HP laptop. They said my laptop was not covered by warranty because I was using a clean install of win10 instead of the OEM factory image of win10 that came with the laptop. They said I would have to revert to the OEM factory image to get them to support me on the issue I was having.
I then told them that the reason I was a clean install of windows is because I was using an SSD drive instead of the HDD drive that came with the laptop. And I couldn't get the OEM factory image to work on the SSD drive; I needed to use a clean install of Win10 to get the SSD drive to work. They said that that was a known issue, but that using the SSD drive further voided the warranty. That I would have to re-install the HDD drive and then put the OEM factory image back on top of that to get them to support me on the issue I was having.
Have other people encountered this? Or am I just getting the gold level of service?
Edit: I was provided with a link to this warranty description as justification for the warranty not covering an SSD upgrade or a clean Win10 install.
In case it is of any interest, this is for the following laptop: HP 15t Touch (Pavilion 15-ab283nr / T0D97UA#ABA)
And in case it is of any interest, the issue I'm having is a boot issue. Can't get past the HP splash screen - stuck on the spinning wheel of death. Only way to get around the issue is to do an image recovery using acronis. But then the problem recurs after some period of time. Have done chkdsk /r and discovered no issues. And have done sfc /scannow and discovered no issues. Have had the system configured with SSD and clean install Win10 for about 8 months with no issue; issue started cropping up in Jan of this year.