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webcam not working

hp pavilion laptop
Microsoft Windows 10 (64-bit)

I have been trying to connect with some people via video chat. when I start the vc session, it comes up that I need to allow microphone access. I already allowed it. so I went into it further and I found that under my device manager, in my imaging device my printer is listed instead of my webcam. How do I get the webcam back? I need to be able to use it for vc sessions for my sons mental health.

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webcam not working

@JayLynn84,

 

 

I reviewed your post and I understand that the webcam is not working on your computer.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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