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HP Recommended
14s-cr1005tu
Microsoft Windows 10 (64-bit)

hp notebook 14s-cr1005tu

1 REPLY 1
HP Recommended

@Nikhill What 6 digits extension key are you referring to?

Could you attach a screenshot or a picture of the screen asking you for the extension so I could help you accordingly?

Also, let us know what you've done so far, to resolve the issue?

 

P.S: Welcome to HP Community 😉

 

let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

Riddle_Decipher
I am an HP Employee

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