10-19-2019 04:12 PM
I suggest you run a Keyboard Test to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard
If the test fails, then it would be a Hardware issue and if it passes then it could be an issue with the Keyboard Layout
Keep me posted 😊
I Am An HP Employee