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‎10-08-2024 05:11 AM

HP Recommended
Product: HP ENVY x360 - 15-cn0007na

Laptop telling me that battery is low and not holding charge

Category:
2 REPLIES 2

‎10-08-2024 07:03 AM

HP Recommended

Below is the link to the service manual for your notebook:

 

HP ENVY x360 15 Convertible PC Maintenance and Service GuideIMPORTANT! This document is intended for...

 

Chapter 3 has the battery part number and description you need:

 

HP ENVY x360 15 Convertible PC Maintenance and Service GuideIMPORTANT! This document is intended for...

 

Battery (3-cell, 52-WHr, 4.55-AHr, Li-ion, includes cable)    HP part # L09281-855

 

HP does not sell the battery you need, so you will have to find one from another reseller.

 

You can contact the HP authorized parts suppliers in the UK at the link below and see if one of them have a battery for your notebook, or you can do a search by the HP battery part number and find a compatible aftermarket battery on Amazon or eBay that references that part number.

 

The HP Parts Store | HP Computer Parts | HP Printer Parts | HP parts | hp batteries | SSD | printhea...

 

 

 

 

 

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‎10-08-2024 08:09 AM

HP Recommended

I have contacted HP and they do not supply the battery and the do not recommend an alternative supplier. I find this attitude very disappointing, I expected more. 

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