while charging my laptop the battery gets stuck at 99%

[pretisharma]

actually i have purchased a new hp latop 2 days ago when i tried to charge it its battery gets stuck at99% and it is not fully charged upto 100% and when my laptop battery is 8% it gets off what is the reason behind it 

[Raj2111]

Hi @pretisharma 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your HP product.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Could you please elaborate the issue in detail?

Take care and have a great day ahead! 

Raj,

HP Support