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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-05-2017 01:43 AM

HP Recommended
Product: hp ProBook 450 g4
Operating System: Microsoft Windows 10 (64-bit)

Product Name: HP ProBook 450 g4 Notebook PC

Operating System: Microsoft Windows 10 (64-bit)

Product number: 1aa15pa

 

I have done a complete reset of Windows 10 and all drivers are installed. In the Driver Manager I do find the Biometric Driver for Validity Sensor.

 

Whenever I try to setup Fingerprint using Windows Hello I keep gettin an error.

 

Click on Setup under Fringer print > Success

Click on Get Started > Success

Enter the Pin > Success

Scan my finger on the finger print scanner > Error: Sorry Something went wrong Close Windows Hello and then try going throught the setup again.

 

I have tried the above steps many times and still facing the same issue.

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