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‎08-08-2022 04:28 PM

HP Recommended
Product: HP Notebook - 15-dw1083wm
Operating System: Microsoft Windows 10 in S Mode

Basically my HP laptop won't turn on instead a blue screen pops up and the only options are "Troubleshoot" and "Turn off your PC". I've tried every option on troubleshoot and nothing is working. It also says that my current version of diagnostics is not up to date. I currently have Version 7.9.0.0

Pls help.

Category:
2 people had the same question
1 REPLY 1

‎08-09-2022 08:25 AM - edited ‎08-09-2022 08:27 AM

HP Recommended

The blue screen is the operating system. The issue would be with the operating system..

 

The HP Hardware Diagnostics does not check the operating system as its function is in its self titled name.

 

You might try a Windows recovery to a safe point from before the day the problem began.  

 

Here are Microsoft's instructions on how to resolve the bluescreen issue

https://support.microsoft.com/en-us/windows/windows-startup-settings-including-safe-mode-7f31dcea-64...

 

You will need a USB recovery  or Windows 10  Installation media flash drive to get past the Blue Screen. See the link below for description on how to obtain a USB recovery  or Windows 10  Installation media flash drive.

https://support.hp.com/lv-en/product/hp-15-dw1000-laptop-pc-series/29159332/model/2100019239/documen...


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