windows10 | some function keys aren't working while others are.

[randomness1]

after deleting windows and starting from a fresh installation, the f9 and f10 keys which control screen brightness stopped working, while the other function keys are working perfectly fine.

[Paul_Tikkanen]

Hi:

What is the full model number or product number of your notebook?

Use this guide to find that information...

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Did you install the graphics driver?

For business class notebooks (Probook, Elitebook), did you install the Hotkey support software?

For consumer class notebooks, did you install the HP System Event Utility?

[randomness1]

Thanks for responding,

the notebook I am using is the "HP EliteBook 840 G2" and I didn't install any additional drivers or the Hotkey support software, I just manually updated keyboard and touchpad related software and drivers that was included.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

I suggest you install the HP Hotkey support software/driver on your notebook's support page...

Driver - HP EliteBook 840 G2 Notebook PC | HP® Customer Support

[randomness1]

Thank you very much!,

it's working as expected. when I tried searching for drivers for my specific device on the HP website it would ask me for the model number and would just start loading endlessly.

[Paul_Tikkanen]

You're very welcome.