x360 keyboard going dead once 1-3 hours for a few seconds (with a beep)

[jccq]

Hi

i just bought a top of the line x360 specre (well over 2k) just to find myself that every 1 to 3 hours the keyboard goes low level dead. 

It works like this. i type.. i hear a "beep" (the old school buffer full beep?)  .. then no keystrokes have any effect anymore including CTRL ALT DEL or ALT TAB . Everything else works fine (mouse etc, OS etc).

happened 3-4 times already, one time i had to reset, other times it came back after a few seconds.

Please advice on what should i do (available for a remote session). In absence of progress i will be forced to return the machine at the end of the week and opt for a top of the line of some other brand.

Thanks

System ID
8519
Product ID
4XJ42EA#ABU
Memory Size
16384 MB RAM
BIOS Date
04/08/2019
BIOS Revision
F.28
Serial Number
[edited]
Operating System Image
18WW2S5T603#SABU#DABU
Installed OS version
1803 (10.0.17134)

[A4Apollo]

Hey there! @jccq, 

1. Have you tried checking with an external keyboard does the issue persist?

2. Was there any liquid split on the Notebook Keyboard?

3. Is there any Dust settled on the Notebook Keyboard?

4. Are there any Keys which are fallen off / Any Keys which are loose?

Try updating other drivers on the PC to the latest version and check if it helps.

You can try updating the drivers using HP support assistant.

 Refer this article to know more information about using the HP support assistant. Click Here

Also, restart your PC keep tapping the F11 key on your PC before the PC boots, you will see the recovery manager screen.

Open the command prompt from the list and check if all the keys on your PC are functioning correctly.

Try few steps recommended below.

Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

Also, Turn off Filter Keys

Filter Keys is a feature that is designed to ignore brief or repeated keystrokes, and according to users, this feature is turned on by default on their laptops, and that’s what’s causing the keyboard issue.

Go to Control Panel and open Ease of Access Center.
Scroll down and select Make the keyboard easier to use option.
Scroll down and locate Filter Keys option. Make sure that Turn on Filter Keys option is not checked.
After turning off this option, click Apply and OK to save changes.

Refer this article to know more information about keyboard issues with the PC. Click Here

Let me know if this works!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[jccq]

thanks for this. filter key is off on this machine.

the last link you provide does not work. thanks

[A4Apollo]

Hi! @jccq,

Thanks for the update.

Have you tried checking with an external keyboard? Does the issue persist?

a) Press Windows and X key together and select Control Panel.

b) Click on Troubleshooting.

c) Click on View all option on the left side of the Windows.

d) Click on Hardware and Devices option.

e) Click on Next and follow the onscreen instructions to troubleshoot the issue.

Also, try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics test on the PC. Click Here

Hope to hear from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!