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‎10-09-2015 10:15 AM

HP Recommended

two usb port not working,currently i habve on my loptop  pavilion dv6929nr windows 10 pro what to do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-12-2015 12:18 PM

HP Recommended

Hello @HE1,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I read your post about the USB ports, and wanted to assist you!

 

Unfortunately, it seems that there are no Windows 10 drivers available for your product at this time.  This is probably why the USB ports are not working correctly.  You may consider using the Go back to an earlier build option, in your System Settings: HP Notebook PCs - Upgrading to Windows 10

 

Once you are back to your original Operating System, check to see if you are experiencing the same issue. If not, then you may consider holding off on the Windows 10 upgrade.

 

Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Regards!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!

View solution in original post

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3 REPLIES 3

‎10-12-2015 12:18 PM

HP Recommended

Hello @HE1,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I read your post about the USB ports, and wanted to assist you!

 

Unfortunately, it seems that there are no Windows 10 drivers available for your product at this time.  This is probably why the USB ports are not working correctly.  You may consider using the Go back to an earlier build option, in your System Settings: HP Notebook PCs - Upgrading to Windows 10

 

Once you are back to your original Operating System, check to see if you are experiencing the same issue. If not, then you may consider holding off on the Windows 10 upgrade.

 

Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Regards!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
Was this reply helpful? Yes No

‎06-29-2017 08:16 AM

HP Recommended

Thanks for the information

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‎06-29-2017 08:49 AM

HP Recommended

thanks

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