cancel
Showing results for 
Search instead for 
Did you mean: 
Filip1985
New member
1 0 0 0
Message 1 of 2
183
Flag Post

Установка windows

HP Recommended
hp 14s-dq2006ur
Microsoft Windows 10 (64-bit)

купил ноутбук hp 14s-dq2006ur не могу установить windows 10 нет драйвера на жесткий диск. Жесткий диск определяется как kbg40znv512g

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
135,170 124,526 20,722 31,813
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

For any PC that comes with an Intel 11th gen core processor such as yours, you need to install the specific drive controller driver in order for W10 to see the drive.

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

 

There is something that I don't understand in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

So, if you have the same issue, download and install the free 7-zip file utility from the link below.

 

The 2nd file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation