12-28-2019 04:58 AM
Now being frustrated, I performed the Windows PC reset method (took overnight to install completely), and did a restart, and this time it took just over 4 mins to boot up and be completely on the Windows screen, then blue screen came back up "VIDEO_DXGKRNL_FATAL_ERROR" again.
I don't know what else to do, as it is now out of warranty, but this was notified with HP before the warranty expired and the support team advised various methods, all never worked.
What can I do now?
12-28-2019 05:06 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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I am an HP Employee
01-13-2020 02:02 AM
Yes, after various things to try, I have managed to resolve the 2 different blue screen issues.
The final straw was to create a backup of my documents onto an external drive and perform the Reset My Laptop routine completely. The fresh rest did the trick (touch-wood), and we have had no issues whatsoever.
Prior to the reset, they logged on remotely and performed various uninstalls such as the Intel graphics card drivers, the NVidia drivers, but none of those worked.
I suggest you contact HP Support and create a new case so they can advise you!