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17 months old little use chrome book melting at the charging part

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HP chrome book

Hello

    Can any one please advise 

 

Purchased a chrome book in  February 2019. Didn’t take out the extra warranty as with all the hype and good advertisement says a minimum of 4-5 years use

 

this chrome book has had very little use as it is used by my nine-year-old grandson On contacting HP support staff they just do not do anything and now want to charge me £196.44 but my point is regardless if it’s out of the warranty or not it is still a dangerous manufacturers fault this could’ve caught fire even worse could’ve killed somebody

I have been asking HP for a week now to call me to discuss this and I have been totally ignored disgusting service I am not a happy chrome book user and neither is my nine-year-old grandson

 

4 REPLIES 4
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Message 2 of 5
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HP Recommended

Has anyone else experience this problem with a 19 months old chromebook 

 

HP have been very unprofessional in dealing with this fully understand out of warranty by 7 month but this is a dangerous  manufacturer fault melting & smoking not a misused 

 

CAN ANY ONE PLEASE HELP OR  ADVISE 

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Message 3 of 5
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Not resolved no one has contacted me 

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Message 4 of 5
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HP Recommended

@Amy2408 

 

In the several minutes since your first post to the last, it is normal that you might not receive a notification of response - "we" are a community volunteer workforce - "we" are not HP Support.

 

Our concern for your situation is real; we are not "on call" to respond immediately to even those issues that are urgent to the customer.

 

That said, whatever is going on can be sorted.

 

Request for Review

 

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Note to those reading:

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Thank you for participating in our HP Community.

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Dragon-Fur

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Thank you I think I replied to myself 😀

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