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michele600 Student
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17" Envy notebook lost its sign in bios

Envy Notebook
Microsoft Windows 10 (64-bit)

Hi. I paid $59.00 for support to fix my sign-in. They didn't do it. They didn't return my money when I asked for it. Now, my sign on screen has two password icons and no fingerprint one. They actually made my problem worse. I have tried all of the solutions that you all have posted.

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HP Recommended

17" Envy notebook lost its sign in bios



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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