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CIOANGEL
Level 1
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Message 1 of 3
137
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17T-CB000-CTO Need to reinstall OS, where is my windows product key?

HP Recommended
17t-cb000-CTO
Microsoft Windows 10 (64-bit)

The only thing I have not tried on this laptop is complete format and re-install of windows. Computers used to have key on bottom of laptop, with this one it's not there. Where is the key I paid for when I purchased this computer with Windows 10 Pro x64?

[PLEASE HELP, support hours are reduced to almost non-existence and apparently a Custom Computer has limited support anyway, something they do not tell you until AFTER you purchase it.]

2 REPLIES 2
Paul_Tikkanen
Level 21
Level 21
141,482 65,046 22,085 34,010
Message 2 of 3
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HP Recommended

Hi:

 

Starting with W8, Microsoft requires all PC manufacturers to put the product key in the BIOS.

 

You don't need it to reinstall W10.

 

You should be able to make a bootable USB recovery drive to reinstall W10.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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CIOANGEL
Author
Level 1
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Message 3 of 3
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HP Recommended

Yeah. Downloaded disk key, got my Win10Pro prod key, wiped the hacked drive, re-installed properly, made a freaking spreadsheet of all the hp driver names to hp downloaded file name, waited for a whole day to download all of them because the website was so slow, tested different versions of win10 with different drivers, and found out that for this brand new laptop to work properly, I have to use an almost two year old version of win10, 1809.

Now that tells me HP is NOT properly supporting this product.

 

 

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