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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- 2/3 USB Ports not working

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10-31-2018 03:37 AM
Hi all,
I'm having problems with USB ports on this model.
Lower left and uper right port are not working and I can't figure out why.
I installed fresh Win 7 Pro x64 and all the drivers and still getting unknow device in device manager.
Downloaded the latest avaliable drivers for AMD E1-2100 which is Catalyst 18.10. and still the error is there.
Checked the BIOS setting and everything seems to be OK.
Did anyone had a similar problem and managed to solve it?
Big thanks in advance.
Solved! Go to Solution.
Accepted Solutions
10-31-2018 06:59 AM
Hi:
Download and install both of these drivers and restart the PC.
AMD USB 3.0 Host Controller
https://ftp.hp.com/pub/softpaq/sp68501-69000/sp68651.exe
AMD USB Filter Driver
10-31-2018 06:59 AM
Hi:
Download and install both of these drivers and restart the PC.
AMD USB 3.0 Host Controller
https://ftp.hp.com/pub/softpaq/sp68501-69000/sp68651.exe
AMD USB Filter Driver
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