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HP Recommended
HP 255 G3
Microsoft Windows 7 (64-bit)

Hi all,

I'm having problems with USB ports on this model.

Lower left and uper right port are not working and I can't figure out why.

I installed fresh Win 7 Pro x64 and all the drivers and still getting unknow device in device manager. 

Downloaded the latest avaliable drivers for AMD E1-2100 which is Catalyst 18.10. and still the error is there.

Checked the BIOS setting and everything seems to be OK.

Did anyone had a similar problem and managed to solve it?

Big thanks in advance.

HP_error.JPG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Download and install both of these drivers and restart the PC.

 

AMD USB 3.0 Host Controller

 

https://ftp.hp.com/pub/softpaq/sp68501-69000/sp68651.exe

 

AMD USB Filter Driver

 

https://ftp.hp.com/pub/softpaq/sp66001-66500/sp66406.exe

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Download and install both of these drivers and restart the PC.

 

AMD USB 3.0 Host Controller

 

https://ftp.hp.com/pub/softpaq/sp68501-69000/sp68651.exe

 

AMD USB Filter Driver

 

https://ftp.hp.com/pub/softpaq/sp66001-66500/sp66406.exe

HP Recommended

Works like a charm. Thank you.

Best regards, Luka.

HP Recommended

You're very welcome, Luca.

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