10-16-2019 01:18 PM
So pretty much it all started about a month ago were when I was playing GTA5 I would sometime hear 1 beep, at the time I didnt think much of it. Later on when I tried to start up my laptop, it was taking a very long time: when I had logged in there were continuous beeps and I couldnt do anything due to how laggy it was. I restarted my laptop, did a bit of research and a few virus scans and I didnt come to a conclusion, but I had noticed that my hard drives usage was at a solid 100% at some points for long periods of time. Every now and then I still get beeps, most commonly 4 or 1 short ones. Help!
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10-19-2019 11:12 AM
Thank you for posting on the HP Support Community.
I recommend you perform the following steps to isolate the issue and arrive at a fix:
Firstly, let's perform a Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.
Next: Restore BIOS default settings.
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer. (If the error message displays proceed to the next step)
- Plug the AC adapter into the computer.
- Press the Power button for at least five seconds to turn off the computer.
- Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- When the HP PC Hardware Diagnostics menu displays, click Component Tests.
- In the Component Tests menu, click Hard Drive.
- Click the Quick Test.
- Click Run once. If the computer has more than one hard drive, click Test All Hard Drives. The Quick Test begins.
- If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.
When a test is complete, the results display on the screen. Test results are also available in the Test Logs on the main menu.
If the hard drive passes the Quick Test, but a problem still exists with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run a specific test, select it from the Hard Drive Tests menu.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
10-20-2019 05:46 PM
Thank you for posting back.
This sounds like a hardware related issue,
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee