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‎04-26-2025 07:38 PM - edited ‎04-26-2025 07:44 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-cp0000 (2Q7W8AV)

While just browsing the internet, my laptop froze and then shut down, when i turned it back up it did not boot and had a black screen with a message saying boot not found, tried to do a hard drive check but it says it cannot find a hard drive. Any suggestions? HP 2024 New 17 inch Laptop, AMD Ryzen 5 5500U 6-Cores Processor(Beat i7-1250U), 17" FHD (1080p) IPS Display, 32GB RAM, 1TB SSD, Fingerprint Reader, Windows 11 Home, w/WOWPC Recovery USB

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‎04-26-2025 07:42 PM

HP Recommended

HP 2024 New 17 inch Laptop, AMD Ryzen 5 5500U 6-Cores Processor(Beat i7-1250U), 17" FHD (1080p) IPS Display, 32GB RAM, 1TB SSD, Fingerprint Reader, Windows 11 Home, w/WOWPC Recovery USB

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‎04-27-2025 08:03 AM

HP Recommended

Turn off your laptop with the power button, then leave it for a few hours. After that, try turning it on again.

 

That happened because maybe your laptop also installed the same update as my laptop.

IMG20250422194430.jpg

 

Various error messages during booting due to a bug in the KB5035942 update (Windows Configuratipn Update)

The strange message that appears while the laptop is installing the update is:

1. No OS

2. SSD not found, then laptop opens HP PC Hardware Diagnostic UEFI. When doing storage test, the message is as in the picture above.

 

But after I left it for a few hours, I tried turning it on again and managed to enter Windows.

 

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‎04-28-2025 04:47 AM

HP Recommended

It did not work. I shut off the computer last night and turned it on this morning and is back to the same screen. Any other suggestions?

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