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‎01-08-2019 08:09 AM

HP Recommended
Product: HP ENVY 17-j121sr (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Ran short test diagnostic and it said failure disc 9G47JK-7LX9G8-MFGH7G-60T013. Can I doing something  with this problem or need to replace  hard disc? How to reinstall Windows in this case?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2019 09:08 AM

HP Recommended

Hi:

 

The code you received, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual.  The HDD R & R procedures can be found in chapter 5.

 

http://h10032.www1.hp.com/ctg/Manual/c04091762

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. 

Then you can reinstall the drivers and available software from the PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-17-j100-select-edition-notebook-pc-series/6...

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎01-08-2019 09:08 AM

HP Recommended

Hi:

 

The code you received, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual.  The HDD R & R procedures can be found in chapter 5.

 

http://h10032.www1.hp.com/ctg/Manual/c04091762

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. 

Then you can reinstall the drivers and available software from the PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-17-j100-select-edition-notebook-pc-series/6...

Was this reply helpful? Yes No

‎01-13-2019 03:25 AM

HP Recommended

Everything was done according to the instructions. The laptop is working. But Windows is not activated. Shows error 0x803F7001. What to do? Need to buy a new license?

Was this reply helpful? Yes No

‎01-13-2019 05:46 AM

HP Recommended

I logged into my windows account and rebooted laptop. Everything is activated. Thank Paul_Tikkanen so much for the help!!!

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‎01-13-2019 06:57 AM

HP Recommended

You're very welcome.

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