• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Elitebook 745 G2
Microsoft Windows 10 (64-bit)

Hello,

 

My HP Elitebook 745 G2 is running extremely slow lately (after update on 2018-06-13). The CPU is running on 100% most of the time. In my attempts to solve this problem I found the following strange thing:

 

In the device manager of Win10 65-bit I see that I have the folowing driver for the processor: AMD A10 PRO-7350B R6

version: 10.0.17134.1  2009-04-21 manufacturer Microsoft and not AMD as I would expect.

 

From 2009.... But My laptop is from 2016.

The CPU cannot be that old, can it?

What does other have there?

 

I tried installing several packages from HP website & support assistant & AMD update tool & microsoft update, none effect the 2009 driver.

Can someone explain to me what is going on? Or how this works?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Sort of, you should go and check out the following thread:

 

Probook 455 G4 and Microsoft June Cumulative Update (KB4284835) - Internet performance tanked

 

 

Summary:

Microsoft has acknoledged the problem and is working with AMD on a solution.

It has something to do with Spectre hack protection, which can be checked with a tool.

The temporary solution is to change two register entries to the following:

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v FeatureSettingsOverride /t REG_DWORD /d 1 /f

 

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v FeatureSettingsOverrideMask /t REG_DWORD /d 3 /f

 

View solution in original post

2 REPLIES 2
HP Recommended

Was there ever a resolution found for this issue. I seem to be having issues with high CPU usage ever since i upgraded to Windows 10.

 

Computer Model: HP Elitebook 755 G2

APU: AMD A10 PRO-7350B R6

HP Recommended

Sort of, you should go and check out the following thread:

 

Probook 455 G4 and Microsoft June Cumulative Update (KB4284835) - Internet performance tanked

 

 

Summary:

Microsoft has acknoledged the problem and is working with AMD on a solution.

It has something to do with Spectre hack protection, which can be checked with a tool.

The temporary solution is to change two register entries to the following:

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v FeatureSettingsOverride /t REG_DWORD /d 1 /f

 

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v FeatureSettingsOverrideMask /t REG_DWORD /d 3 /f

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.