Acrobat access to one drive

[John_Rose]

I am trying to access my OneDrive from Adobe to open a PDF I get to an access page when I click Accept I get the following message 'HP Sure Click blocked an attempt to open a URL with scheme 'acrobat2021.oauth2'. How do I overcome this as it is annoying the hellout of me.

[Garp_senchau]

@John_Rose, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

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We're looking forward to helping you get back up and running! 

Regards, 

[John_Rose]

Sorry for the late response, I have been away.

This is the product HP Envy 17.3 inch Laptop PC 17-da0000 Product Number A18XCEA#ABU

[Garp_senchau · Accepted solution]

Hi @John_Rose,

Thank you for your response

It seems that HP Sure Click is blocking the URL scheme associated with Adobe Acrobat's OAuth2 authentication process. HP Sure Click is designed to protect against web-based threats by opening potentially harmful files and URLs in a secure, isolated environment.

To overcome this issue with HP Sure Click, you could try one of the following solutions:

Updating HP Sure Click Settings:

• You may need to configure HP Sure Click to allow access to the URL with the scheme 'acrobat2021.oauth2'. This might be done through the HP Sure Click settings or control panel on your laptop. Check if there is an option to manage or whitelist specific URL schemes or applications.

Disable HP Sure Click Temporarily:

• If you know the URL you're trying to access is safe, you could temporarily disable HP Sure Click while accessing the file. Be sure to turn it back on after you've completed your task to maintain security.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,