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Locked

‎07-09-2020 04:22 AM

HP Recommended
Product: Pavilion Energy Star

Hi my grandmother gave me her computer but its locked up. The moment you turn it on the very 1st and only thing that pops up is "administrator password". How do I find that or get away from that screen or what is going on? I'm so lost 😫

1 REPLY 1

‎07-11-2020 08:08 AM

HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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