07-01-2016 03:38 AM
I haven't had this new HP laptop very long. Less than a year actually. I bought a Compaq prior to it and it lasted about a month but even though it was in the original box it's build date was early 2013 so I forgave HP for it only lasting a month because I loaded Windows 10 on it and it was to much for the laptop to handle.
So I bought this brand new 15 inch screen HD touch display windows 10 f211wm. It was cheap and after 16 years of purchasing dells I had some concern. My dells lasted forever and were great computers but the cost was high. Being a new one income household and after researching it I thought perhaps I was being to difficult. The low price didn't have to mean low quality.
The first issue was confusion over ram specifications. On its spec sheet it says memory....4 GB of ddr3l sdram. Under that it says memory slots... 1 user accessible. I mistakenly believed that was an additional slot which mattered to me. As did the first HP sales rep I called to order the additional ram. He had to then call me back and say sorry that spec sheets is talking about the 4 gigs of ram thats already installed and maxed at 4. Not confusing at all. Look it up online. At dell it would have said 4 GB of....sdram in user accessable slot. I wasn't pleased. It didn't maatt to HP. Just change the specs HP. If you don't leave room for confusion you can't be blamed.
The second issue was the fact that there is no Bluetooth adapter on this 2015 computer. That was utterly my oversite. But in my defense bluetooth is like acd/ dvd player. The hardware is very inexpensive and EVERYONE uses bluetooth devices these days. I have 6 bluetooth devices. Shouldn't it be standard? I complained andt he passed my concern along and a very nice HP rep called to pat me on the head and make me feel better. It didn't but the message to me was HP will give lip service but not constructive service to customers.
After that the operting system kept doing strange things. Dumping wireless setup files, running very slow. and sometimes just refusing to load among other ticks.. So I would restore it. I even finally did a reset on it and it functioned for a while. I did diagnostics, had McAfee everything on it and nothing helped.
On June 29th it wouldn't even load windows right. I also had a flash recovery disk. Just in case. I checked for viruses. Did the long Bios etc diagonstics nothing was wrong it claimed. So I factory reset it even choosing to dump my files. When it finished EVERYTHING was corrupted. It wouldn't accept my flash and was telling me files were missing etc. But after I figured out how to backdoor into the control panel (every icon was gone except trash and corrina and the windows buttons were useless.) I managed to get it to go online to HP. The HP support module was gone so I downloaded it but oh no. Apparently there were a few legacy files from an older version and it wouldn't load. So I gave up and hit the chat support button. Let me be clear I don't blame support. They re doing their jobs within the restraints mandated by their employer.
Long story short after attempting to load the HP support module I was told my operating system is corrupted I needed a disk to reload the system and oh yeah.... since my warrenty was ALMOST up I had to pay for it. I ended up extending the warranty and a little less than 100.00 later I'll get a disk in about 7 days for my corrupted operating system on the computer I'm using to write this saga in this forum at this very moment.
I feel slimed and will never buy another HP. I don't pretend I know everything about computers but this i do know. This laptop is a piece of garbage. Because it was already a problem child I had only been using it for FB and email AND to find a **bleep** job because I just moved to Texas. Wow I was really overloading it wasn't I?
I had Mcafee protection which has been a trusted software for me for many many years and never once allowed a virus in any computer I owned. I kept it updated and didn't abuse it.
So I'm going to leave you with these questions. If it couldn't be fixed remotely and the operting system has corrupted from the HP restore and recovery utility why am I on it?
Why was I able to find a way to load internet explorer?
And why should I EVER trust HP again?
Their specs are even misleading at worst. Stupidly written at best.
Thats my story and questions.
07-01-2016 12:37 PM
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07-01-2016 01:14 PM
07-05-2016 12:30 PM
07-05-2016 12:51 PM
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