After installing fresh windows 10 stuck on loading hp logo

[007dev]

Product-Y0N59AA

[Kuroi_Kenshi]

Hi @007dev,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding startup issues!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset:

• Completely power off your laptop.
• Disconnect any external devices connected to the laptop.
• Remove the power cable and the battery (if it is removable).
• Press and hold the power button for about 15 seconds.
• Reconnect the power cable and try turning the laptop on again.

Access Safe Mode:

• Restart your laptop and repeatedly press the F8 or Shift + F8 key (the keys might differ depending on the model) until you see the Windows logo.
• Choose Safe Mode from the boot options and see if Windows starts. If successful, you might be able to identify and fix driver or configuration issues.

Check Boot Order in BIOS:

• Restart your laptop and press F10 repeatedly to enter BIOS setup.
• Check the boot order to ensure the internal hard drive is the first boot device. Make any necessary changes and save the settings.

Perform Startup Repair:

• If Safe Mode does not work, restart the laptop and press F11 repeatedly to enter the recovery environment.
• Select Troubleshoot, then Advanced Options, and choose Startup Repair.
• Follow the prompts to let Windows attempt to repair the startup process.

Check Secure Boot Settings:

• Access BIOS by pressing F10 during startup.
• Navigate to Security or Boot options, and check Secure Boot settings. Ensure it is set to the correct configuration for your Windows installation (enabled or disabled).

Reinstall Windows 10:

• If the problem persists, consider reinstalling Windows 10 again using the Media Creation Tool to ensure the installation media is correctly prepared.

Use HP Diagnostics:

• Run HP PC Hardware Diagnostics by pressing F2 at startup to check for any hardware issues, particularly the hard drive and memory tests.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Black007]

Repeated all 5 time

[Kuroi_Kenshi]

Hi @007dev,

Thanks for trying those steps and for confirming the results. Since the issue persists even after multiple attempts, let’s move on to some deeper troubleshooting:

1. Clear CMOS / Reset BIOS

Shut down the PC and disconnect the power cable.

If the PC has a removable CMOS battery (coin cell), remove it for 5–10 minutes, then reseat it.

Alternatively, enter BIOS (F10 at startup) → press F9 to load setup defaults → press F10 to save and exit.

2. Check Storage Drive Health

Boot into HP PC Hardware Diagnostics (F2 at startup).

Run the Extensive Hard Drive/SSD test (not just the quick test).

If the drive fails, it will need replacement before Windows can boot properly.

3. Try Booting with Legacy Boot

Enter BIOS → go to System Configuration > Boot Options.

Temporarily disable Secure Boot and enable Legacy Boot, then save changes.

Reboot and check if Windows loads.

4. Reinstall Windows with Clean Drive Setup

Sometimes a fresh install still leaves old boot partitions behind.

Create a new USB using the official Windows 10 Media Creation Tool.

Boot from USB (press F9 at startup for boot menu).

When you reach the “Where do you want to install Windows?” screen:

Delete all existing partitions until you see only Unallocated Space.

Select it and click Next to allow Windows to create new partitions automatically.

5. Test RAM Modules

If your PC has more than one RAM stick, try booting with just one module at a time.

Run the HP Memory Test from F2 diagnostics. Faulty memory can cause freezes at the HP logo.

6. BIOS Update (if accessible)

If you can boot from USB, download the latest BIOS update for Product Y0N59AA from HP Support.

Apply the update using a USB stick in BIOS.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,