All the users except for one disappeared from log in page

[scottmar98]

When we turn on the computer, there would be a list on the left side of different accounts to chose from. Now, there's only one account, and after that one person signs in and we can reach 'settings' and 'accounts', it shows the other accounts there. However, we cannot add new accounts.

How do we get back to the list of accounts on the log in page (and why did this happen all of a sudden?)

[Nal_NR]

Hi @scottmar98,

Welcome to the HP Support Community. 

I'd like to help!

Recommended: Use a Microsoft-connected account to log in to Windows

• There are two ways to sign in to Windows: with a Microsoft account and with a local account. HP recommends using a Microsoft account due to the differences between the two ways.
• Microsoft account
• Log in to Windows using an email address and password.
• Reset your password or manage your account using a different device at any time.
• Sync your settings and files across desktops, laptops, and phones.
• Install Desktop apps and apps from the Microsoft Store.
• Local account
• Log in to Windows using a user name and password.
• Reset password or manage account.
• Access the system resources and customize the computer with your own settings and preferences.
• Install Desktop apps, but not apps from the Microsoft Store.
• HP recommends using a ‘connected account’ with Microsoft to sign in to Windows. The email address that you use to set up the Microsoft account does not need to be a Microsoft or Hotmail email address. Any email address works.
• For steps to create a Microsoft account in Windows 10, see Create a new account.

CAUTION: If you use a local-user account, HP cannot recover or reset your password if it is lost or forgotten.

HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and you forget your password, you might be directed to perform a full recovery to original factory conditions. 

In that case, you lose any data that was not backed up to an external location. For more information about creating a password reset disk, see HP PCs, Tablets - Creating a Password Reset Disk (Windows).

Click here for more information. 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[scottmar98]

Thanks for your response, but this didn't address my issue. We can't log on to anyone's account now except for one because only that one shows up on the log-in page. We can't add new accounts, or even manage accounts, except for that one account. We want to know why the other accounts aren't showing up, and what we can do to get them back. On the settings-manage account page, we see that they are there, but can't do anything with them. Thanks.

[Nal_NR]

Hi @scottmar98 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!