Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

Audio, Video, VPN stop working randomly and require restart to work properly

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

I have been having issue an issue with my laptop where things like audio and video will randomly stop working after 15 or 20 minutes and I have to restart to get it to work properly again. This has been going on since the day I bought it but didn't bother me enough to try to fix it.


Now I am working from home and connecting to my work PC through a VPN and dealing with the same issues. Something as simple as an email notification, pop-up window, opening a program, or sometimes seemingly nothing at all will cause the connection to crash and my laptop must be restarted in order to reconnect to the VPN, join a zoom meeting or call, etc... 


Needless to say, having to restart my computer 20-30 times over the course of a work day is a problem that I need to fix. Please let me know if there is a solution for this!

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation