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Honor Student
Posts: 3
Member Since: ‎12-03-2017
Message 1 of 4 (123 Views)

BIOS Error 501 + Lost Password

Product Name: HP 110-3735 DX
Operating System: Microsoft Windows 7 (32-bit)

"The HP BIOS application selected is corrupt or missing. Please install the application and try again. BIOS application error 501-Enter-continue-" I press "Enter" and it goes to "hp"-Albert (my username)--I forgot my password since I hadn't used this PC for a while. Tried to make reset password on USB on my other pc-wouldn't work. Then used-Step 1: Press BIOS Entry Key immediately and repeatedly after powering on, until BIOS setup screen appears. Notice: Different computer model has different BIOS Entry Key. Please visit How to access to BIOS to find your computer's BIOS Entry Key. Now we press F2 to enter PhoenixBIOS setup utility. Screenshot shown as follow2017-12-07 (1).png2017-12-07 (2).png2017-12-07 (3).png2017-12-07.png

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HP Support Agent
Posts: 8,531
Member Since: ‎07-19-2016
Message 2 of 4 (91 Views)

Re: BIOS Error 501 + Lost Password

Hi @ALinNYC,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you have forgotten the Windows password and having issues updating the bios.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, first let’s go ahead and fix the Windows password issue. Follow the steps in the below article to reset the Windows password.

 

http://hp.care/2ycgaf3

 

Follow the steps in the below article to update the bios.

 

http://hp.care/2w2R6uD

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎12-03-2017
Message 3 of 4 (69 Views)

Re: BIOS Error 501 + Lost Password

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?-6 mos ago
  • Have you made any software or hardware changes on the computer?NO
  • Have you performed any troubleshooting steps before posting? Unable do--Tried to make reset password on USB on my other pc-wouldn't work

    Will try suggestions !
Associate Professor
Associate Professor
Posts: 1,929
Member Since: ‎09-07-2017
Message 4 of 4 (59 Views)

Re: BIOS Error 501 + Lost Password

Hi

 

I may seem a bit thick, but are the screen shots your own?

 

If they are then I would suggest the CMOS battery is failing/has failed.

 

If so the stored password may have been lost.

 

Otherise a BIOS reset disk may help, like....

 

https://www.youtube.com/watch?v=9aslVZsiYdw

 

https://www.hiren.info/pages/bootcd

 

If in doubt please ask.

I am not the voice of reason, nor the fount of all knowledge,
more like Pythia, the priestess of Apollo.

Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
How to Remove a BIOS Password using Hiren's BootCD Hirens Booot Disk http://www.hirensbootcd.org/download/ Burn Hirens ISO to a disk http://goo.gl/3oHRnD Computer circuitry can hold power for a while after you take the battery out. That's why he says to take it out for at least 30 minutes ...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation