• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-10-2023 07:18 AM - edited ‎05-10-2023 07:20 AM

HP Recommended

Normally, I use 45W charger which plugged in round slot. Today, I connected a 65W c-type charger to the thunderbolt slot of my HP Pavilion laptop AMD Ryzen 5 5500U with Radeon Graphics (2.10 GHz) for the first time. However, I noticed that the battery level decreased instead of charging.

There was an update related to "firm (something)". After updating my system and restarting it, I saw a message related to a firmware update.

ARA_2002_0-1683659529089.png

Should I be concerned about this situation?

 

Category:
1 REPLY 1

‎05-10-2023 07:48 AM

HP Recommended

Hi,

Let the PC completely update and all should be fine.

What is the exact model number of your machine?

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Hope it helps,

David

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.