BOOTING PROBLEMS

[FUNGI433]

ANYTIME I RUN THE HARD DISK TEST IT SAYS THE HARD DISK IS NOT INSTALLED. WHAT DO I DO NOW?

[WAWood · Accepted solution]

@FUNGI433

Hello;

Allow me to welcome you to the HP forums!

I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.

[FUNGI433]

ITS ORIGINALLY A WINDOWS 8 LAPTOP UPGRADED TO 10 AND ONE THING IS AS MUCH AS I WANT IT TO RECOVER I DONT WANT TO LOSE A SINGLE FILE ON THE LAPTOP. IM VERY WORRIED ABOUT THAT TOO

[FUNGI433]

@WAWood

ITS ORIGINALLY A WINDOWS 8 LAPTOP UPGRADED TO 10 AND ONE THING IS AS MUCH AS I WANT IT TO RECOVER I DONT WANT TO LOSE A SINGLE FILE ON THE LAPTOP. IM VERY WORRIED ABOUT THAT TOO.

[Grace55]

My problem is with a cumputer that has windows 7 I can not turn it on at all it wants me to install a boot disk but I do not have one.  The seial no. is [Personal Information Removed]

[Grace55]

Hi this is not the proplem laptop.  The one that I am having trouble with has Windows 7.  It keeps saying to insert a boot disk but I don't have one Are there other options? I tried Ctrl+ Alt+Del without sucess.  The serial no. is 2CE94J8G0

[Dvortex]

Hello, @Grace55

Thanks for reaching out! I'd like to help 🙂

To assist you with the issue I'd like to know few more details about the issue:

1) What is the entire message that appears on the screen? If possible send a screenshot of the error.

2) Did you make any recent hardware or software changes made?

3) What was the last operation you performed before getting this error screen?

4) Do you have the recovery CD with you? If so, please try and insert the recovery CD and check.

Also, I'd like to know the product number or the model number of your laptop (do not post the serial number). If unsure, please check: http://hp.care/2oPCMBG

Thanks, I look forward to hearing back from you!

Cheers 🙂

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