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HP Recommended
HP Omen 15-ax012nf
Microsoft Windows 10 (64-bit)

Dear all,

Thank you for reading this. Recently I've been getting a lot of BSOD's. To be more specific the "critical_process_died" one stuck at 0% so no dump file.
I did my fair amount of searching on the internet and i tried just about everything and still can't seem to fix the problem.
I have 2 hard drives on my laptop, an HDD one which i use purely to store stuff and an SSD one on which I have windows installed.

So here what i tried so far:
1- I made sure all drivers on my laptop are up to date.
2- I scanned my laptop multiple times but no virusess, no malware no anything, I have did a clean install of the OS and still getting the BSOD.
3- I ran both sfc commands and the DISM ones as well.
4- i ran the components test using the hp hardware diagnosis, the extensive one that tests all the components and everything passed (i would like to note that when i try to run the hard drive DST check individually on my SSD drive it says NOT AVAILABLE).

The thing is this's not the only problem I have, sometimes when i turn on my laptop it turns off then on again. Other times i get the
"boot device not found" and i have to restart my laptop several times to get pass this message. And other times the screen stays black for a lil bit longer than usual with the caps button blinking before i get the startup Omen logo on my screen.

What I noticed as well is that after a gaming session or during one the BSOD's frequency becomes intense, like i get one i restart and right after windows is up the screen freezes and i get another BSOD.
And after like an hour or so, i stop getting them.
I  get the BSOD even when my laptop is not connected to any device, even the AC adapter.

 

Please help me solve this problem.

Thank you.

2 REPLIES 2
HP Recommended

up ...

HP Recommended

@Veoxer

 

You have tried all the troubleshooting steps:

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.