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BSOD occurring sometimes / HP ZBook 17G3

HP ZBook 17 G3 M9L94AV
Microsoft Windows 10 (64-bit)



My laptop is a workstation - HP ZBook 17G3. Recently I get BSOD usually. Information from mini dump file always:



caused by driver ntoskrnl.exe

caused by address ntoskrnl.exe+1aa0c0


I've done the following things:


1. Check disk error: chkdks C: /f /r --> everything is fine.

2. Run SFC and DISM Comment --> nothing improved.

3. Update all device drivers --> nothing improved.

4. Run MemTest (Windows Memory Diagnostic) --> no errors.


My windows 10 is upgraded from a licensed win7. I notice that it usually crashes when running a media file (watching movies, open many tabs in Chrome for a long time, during video editing in Adobe Premiere, running VLC...)


My workstation capacity: 64GB RAM, CPU Intel Xeon E3-1575M (3.00GHz), SSD M2 NVMe 1TB


I attach the dump files here for you to check, through Dropbox links. I hope to get some advice from you to fix this problem soon. Before upgrading to Win10, I have no such problem with win7.


Dump file 1


Dump file 2


Some software technicians told me the cause is file hpdskflt.sys, in HP Software "HP 3D DriveGuard". But I cannot uninstall it.

So please show me the way to stop this problem. Thanks in advance.



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