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HP Recommended
HP 840 G3 L3C65AV
Microsoft Windows 8.1 (64-bit)

Dear Community,

 

We have been having BSOD's on HP 840 G3 we received since 3 months.

 

The errors are not related to the memory as we tested (with MEMTEST and HP Diagnostics) it.

 

Windows 8.1 fresh installed

 

The Bios and Drivers are up to date 

 

This are the errors;

 

KERNEL_SECURITY_CHECK_FAILURE

 

NTFS_FILE_SYSTEM

 

System Service Exception

 

Bad Pool Header

 

MEMORY_MANAGEMENT

 

User sometime get a BSOD but the image is not correct attached it

 

BSOD.JPG

 

Would appreciate to know if the issue is not happening to us only.

 

Thank you and wish you a lovely weekend.

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I would like to also point you to this article of Microsoft for IT professionals >> https://support.microsoft.com/en-us/help/3106831/troubleshooting-stop-error-problems-for-it-pros

 

You may check

 

  • What causes Stop errors?
  • General troubleshooting steps

 

You may also consider performing Kernel or Full Memory Dump and analyze it as per the video suggestions in this article.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

17 REPLIES 17
HP Recommended

Hi @mniceguy81,

 

Thank you for posting in the HP Support forum.

 

It could be either the HDD failing or the OS file system is not OK.

 

 

 

Here is an HP article about BSOD issues you might want to read >> https://support.hp.com/us-en/document/c04593971

 

Collect dump files

 

After reboot/restart , open the Computer (Windows Explorer) and go to C:\Windows\

Open Minidump folder

There should be some dump files inside the folder.

Mark them all, right click them all (when marked) -> choose Send to -> Compressed (zipped) folder

Windows will now create a zip archive

I will need this zip archive containing the dump files. They may help me providing technical information about why the issue happens. Once you have the files, upload them somewhere (e.g. OneDrive, Google Drive, Dropbox, etc...) and provide me with link to download

 

 

Test your hardware for issues / HDD specifically

 

F2 System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

Also, test the HDD

>> https://www.youtube.com/watch?v=6JXUp43ahHA

 

 

 

Looking forward to your reply/update.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
This video has been updated: https://youtu.be/14GKIpGPNRM Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
HP Recommended

Hi IT_WinSec,

Thank you for your feedback but i have more than 30 Laptops having this issue, I will update you on Monday with MiniDumps.

For some the remedie i used is changing the virtual memory to 12288MB as they get sometimes errors saying LOW Memory even though they have 8GB of ram which is more than enough.

Thank you and ish you a lovely week-end

HP Recommended

You are welcome.

 

 

May be a bad image installed on them OR some fault in the antivirus software which often interferes with ntfs.sys driver

I have seen this with Symantec Endpoint Protection (not that it can't happen with other AVs, too).

 

 

What antivirus/security products do you use on these PCs?

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

The Antivirus we use is McAfee EndPoint Security and i will dig in the Image used but it would not be the image as we use Desktops HP 800 G1 and Laptops 840 G1 and 840 G2 and BSOD on these machines.

 

Will also check the AntiVirus.

 

Thanks again

HP Recommended

You are welcome.

 

Please, post back some memory dump files when you have time.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

Will do thank you very much

HP Recommended

Here's the Minidump

 

MiniDump Location

HP Recommended

@mniceguy81wrote:

Here's the Minidump

 

MiniDump Location


Wow, that was fast. 🙂

 

Give me some time, 11 dumps.

 

Be back soon

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

:OpenSmile: Thanks.

 

I was lucky i took one with me during the weekend to investigate where the issue was coming from.

 

Thanks for the help.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.