02-04-2020 03:56 AM
Recently I've started to have BSOD quite ofter when waking from sleep. The BSOD shows:
What Failed: usbvideo.sys
I already followed the common recommendations, such as:
-DISM.exe /Online /Cleanup-image /Restorehealth
-Installed all updates (HP, Windows)
-Verified the memory with mdsched.exe
Still no changes on the issue.
What ca you suggest in that case?
02-06-2020 12:10 PM
@Umbravir Welcome to HP Community!
I understand that you are getting a blue screen error.
Do not worry. I will try to fix the issue.
Your problem is known as the Blue Screen of Death (BSOD). BSOD is a kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.
Cause: A hardware device, its driver, or related software might have caused this error. What you describe could happen because of incompatibility with Windows driver (most often) or because of hardware issues (rarely).
In order to troubleshoot, I would need some specific information.
* Most important questions - are you able to start your PC normally (to desktop) despite the BSOD screen?
How often it happens?
* Check the official HP article on this matter >> https://support.hp.com/us-en/document/c04593971
Most important steps are 4 and 5 - use "System Restore" and "Testing the hardware"
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
02-13-2020 02:48 AM - edited 02-13-2020 02:49 AM
In parallel, I've created the similar thread on Microsoft forum with some minidumps and more details provided. Here is the link: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/bsod-pagefaultinnonpagedare...
Unfortunately, still no progress on the issue, just now I received one more BSOD.
Regarding your advice - I tried to do all recommended diagnostics (including hardware testing) and nothing is shown as failed.
02-13-2020 07:42 AM
I understand your concerns.
I would suggest you perform the system recovery.
Please refer to the following link to perform the recovery.
Note: Performing the recovery, you will lose the personal data and installed the application. Please take the backup before performing the recovery.
Have a nice day!!