BSOD twice in a row

[omen_2]

screen was stuck for few mins aand then a blue screen appeared, pc restarted on its own and once again after few min of operation which was very choppy the system stopped responding and again the same process

[zoey7886]

@omen_2, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding BSOD issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand that your OMEN by HP 16.1-inch Gaming Laptop (16-wd000) is experiencing system freezes followed by a Blue Screen of Death (BSOD), leading to automatic restarts and choppy performance. Let's work together to identify and resolve this issue.

To better understand the situation, could you please provide some additional details?

1. Did the BSOD appear immediately upon booting into Windows, or after using the system for some time?
2. Did the screen freeze occur during Windows installation or system imaging (SOD during imaging)?
3. Have you recently installed any new software, drivers, or Windows updates before this issue started?
4. Did you notice any specific error code or message on the BSOD?
5. Have you tried booting into Safe Mode? If so, does the issue persist there as well?
6. Did you experience any overheating or unusual noises from the system before the issue occurred?  

Let me know, I will guide you further!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[omen_2]

It happened after some usage. If I remember correctly, I did update it. Also, it happened one more time, a day earlier this. I did reset my pc and haven't faced any issue after but even then, I would like to know why it happened to prevent any future event liike this.

Further speaking, I haven't tried booting into safe mode and I don't know about the error code but I do have minidump file I suppose. Also, I did hear some sound for a very very short duration for like twice, when I faced BSOD.

[zoey7886]

@omen_2, Thanks for sharing the details! Since you've reset your PC and haven't faced any further BSODs, it's possible that the issue was related to a corrupted update, driver conflict, or overheating. However, to better understand why this happened, we can analyze the minidump file.

Here’s what you can do:

Check the minidump file:

• Press Win + R, type %SystemRoot%\Minidump, and press Enter.
• Locate the latest .dmp file and upload it to a cloud storage service (Google Drive, OneDrive, etc.).
• Share the link here, and I’ll help analyze the cause.

Check Event Viewer logs:

• Press Win + X → Click Event Viewer.
• Navigate to Windows Logs > System and look for critical errors around the BSOD time.

Run Hardware Diagnostics:

• Restart your laptop and press F2 to enter HP Hardware Diagnostics.
• Run a System Test to check for hardware issues, especially RAM and SSD.

Check for overheating:

• Use OMEN Gaming Hub to monitor CPU & GPU temperatures.
• Clean dust buildup if necessary and ensure proper ventilation.

Let me know if you need help with any of these steps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[omen_2]

Here is the link for the files.

[zoey7886]

@omen_2, Welcome to the HP Support Community! 

We're here to help you tackle that BSOD issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,